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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1555Transfer
20
■ Single-line telephone users momentarily flash the switchhook or press the
RECALL button, dial the desired extension, and hang up. Multi-appearance
telephone users press the
TRANSFER button, dial the desired extension, and
press the
TRANSFER button again.
■ If, on the Feature-Related System Parameters screen, the Transfer Upon
Hang-up field is
y, users can transfer a call by pressing the TRANSFER
button, dialing the desired extension, and then hanging up. The user can
hang up while the desired extension is ringing or after the party has picked
up. The user also can still press the
TRANSFER button a second time to
complete the transfer process.
■ If, on the Feature-Related System Parameters screen, the Abort Transfer
field is
y, users can abort the transfer a call by pressing the TRANSFER
button, dialing the desired extension, and then hanging up or selecting any
non-idle call appearance. The user must press the Transfer button again to
complete the process (see Note). If the user selects an idle call appearance,
the transfer still is active.
NOTE:
If both the Abort Transfer and Transfer Upon Hang-Up fields are y
and you press the
TRANSFER button and then dial the complete
transfer-to number, hanging up the phone transfers the call.
■ Users of DCP, Hybrid, and wireless phones can transfer a call on hold
without removing the call from hold. If there is only one call on hold, no
active call appearances, and an available call appearance for the transfer,
the user can transfer the call simply by pressing the Transfer button.
DEFINITY ECS assumes the transfer is for the call on hold, and the
transfer feature works as usual.
If there is more than one call on hold, the user must make a call active in
order to transfer it. If the user presses the Transfer button with two or more
calls on hold, DEFINITY ECS will ignore the transfer attempt since it will
not know which call the user wants to transfer. If there are calls on hold and
an active call, pressing the Transfer button will start the transfer process for
the active call.
■ DEFINITY ECS can be administered to display a confirmation message to
users upon successful call transfers. The confirmation message will only be
visible to users with DCP, Hybrid, wireless (except for 9601), or
ISDN-BRI display phones. All of these phones, except for the Hybrids, can
display the confirmation message in English, Spanish, French, Italian, or a
language you define. Hybrid phones only display the message in English.
■ You can administer the system to return a transferred call to the originator
if the transferred-to party does not answer within a set time limit. To do
this, enter a value in the Station Call Transfer Recall Timer field on the
Feature-Related System Parameters
screen.