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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
125Setting up advanced call coverage
7
Instructions
To set up a time-of-day coverage plan that redirects calls for our example above:
1. Type
add coverage time-of-day next and press RETURN.
The Time of Day Coverage Table
screen appears and the selects the next
undefined table number in the sequence of time-of-day table numbers. If
this is the first time-of-day coverage plan in your system, the table number
is 1.
Record the table number so that you can assign it to extensions later.
2. To define your coverage plan, enter the time of day and path number for
each day of the week and period of time.
Enter time in a 24-hour format from the earliest to the latest. For this
example, assume that coverage path 1 goes to the coworker, path 2 to the
home, and path 3 to voice mail.
Define your path for the full 24 hours (from 00:01 to 23:59) in a day. If you
do not list a coverage path for a period of time, the system does not provide
coverage for that time.
3. Press
ENTER to save your changes.
Now assign the time-of-day coverage to a user. For example, we use extension
2054:
1. Type
change station 2054 and press RETURN.
The Station
screen for extension 2054 appears.
TIME OF DAY COVERAGE TABLE 1__
Act CVG Act CVG Act CVG Act CVG Act CVG
Time PATH Time PATH Time PATH Time PATH Time PATH
Sun 00:00 3___ __:__ ____ __:__ ____ __:__ ____ __:__ ____
Mon 00:00 3___ 08:00 1 17:30 2 20:00 3 __:__ ____
Tue 00:00 3___ 08:00 1 17:30 2 20:00 3 __:__ ____
Wed 00:00 3___ 08:00 1 17:30 2 20:00 3 __:__ ____
Thu 00:00 3___ 08:00 1 17:30 2 20:00 3 __:__ ____
Fri 00:00 3___ 08:00 1 17:30 2 20:00 3 __:__ ____
Sat 00:00 3___ __:__ ____ __:__ ____ __:__ ____ __:__ ____