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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing phone features
61Telephone feature buttons
4
ani-requst ANI
Request
Automatic Number Identification
Request: allows the user to display the
calling party’s number from incoming
trunks during the voice state of call. The
trunk must support this functionality.
1 per
station
assist
(Group: __)
Assist Supervisory Assistance: used by an ACD
agent to place a call to a split supervisor.
Group: specify the ACD split group
number.
1 per split
group
asvn-halt asvn-halt Authorization Code Security Violation
Notification: activates or deactivates call
referral when an authorization code
security violation is detected.
1 per
system
atd-qcalls AQC Attendant Queue Calls (display button):
tracks the number of calls in the attendant
group’s queue and displays the queue
status. Assign this button to any user who
you want to backup the attendant.
1 per
station
atd-qtime AQT Attendant Queue Time (display button):
tracks the calls in the attendant group’s
queue according to the oldest time a call
has been queued, and obtains a display of
the queue status.
1 per
station
aut-msg-wt
(Ext: ___)
Message
(name or
ext #)
Automatic Message Waiting: associated
status lamp automatically lights when an
LWC message has been stored in the
system for the associated extension (can
be a VDN).
1 per
aut-mst-ext
auto-cback Auto
CallBack
Automatic Call Back: when activated,
allows inside user who placed a call to a
busy or unanswered telephone to be called
back automatically when the called
telephone becomes available to receive a
call.
1 per
station
Table 1. Telephone feature buttons —
Continued
Button name
Button
label Description Maximum
Continued on next page