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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Contents
v
■ Changing the display language 112
■ Setting up directory buttons 115
7 Handling incoming calls 117
■ Setting up basic call coverage 117
■ Setting up advanced call coverage 121
■ Setting up call forwarding 127
■ Setting up night service 132
■ Adding call pickup 146
■ Managing hunt groups 152
■ Managing vectors and VDNs 157
■ Understanding Automatic Call Distribution 169
■ Assigning a terminating extension group 170
8 Routing outgoing calls 173
■ World class routing 173
■ Managing calling privileges 174
■ Assigning ARS FAC 174
■ Displaying ARS analysis information 175
■ Understanding ARS analysis 175
■ Setting up multiple locations 182
■ Routing with multiple locations 184
■ Modifying call routing 186
■ Overriding call restrictions 190
■ Defining ARS Partitions 191
■ Setting up time of day routing 194
■ Setting up shortcut dialing 196
9 Managing multimedia calling 201
■ Multimedia Applications Server Interface 201
■ Multimedia Call Handling 230
■ Understanding the multimedia complex 249
■ Enhanced Mode MM complex 263
10 Setting up telecommuting 285
■ Configuring DEFINITY ECS for telecommuting 285
■ Setting up Personal Station Access 287
■ Creating a station security code 290