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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
534Class of Service
17
■ Add and remove agent skills
■ Record integrated announcements
Off-Hook Alert
See ‘‘
Emergency Access to the Attendant’’ on page 1323 for more information.
To enable this option, either the Hospitality (Basic) or Emergency Access to
Attendant field must be enabled on the System-Parameters Customer-Options
screen.
Client Room
Allows users to access Check-In, Check-Out, Room Change/Swap, and Maid
status functions. In addition, Client Room is required at consoles or telephones
that are to receive message-waiting notification. You can administer class of
service for Client Room only when you have Hospitality Services and a Property
Management System interface. See DEFINITY ECS Hospitality Operations for
more information.
Restrict Call Fwd-Off Net
This restricts users from forwarding calls to the public network. For security
reasons, this should be enabled for all classes of service except the ones you use
for very special circumstances. See ‘‘
Call Forwarding Off Net’’ on page 1279 for
more information.
Call Forwarding Busy/DA
Allows this user to forward calls to any extension when the dialed extension is
busy or does not answer. See ‘‘
Call Forwarding’’ on page 1278 for more
information.
Personal Station Access
Allows users to associate a telephone to their extension with their programmed
services, using a feature access code. See ‘‘
Personal Station Access’’ on page
1458 for more information. You cannot change this field to y if Personal Station
Access (PSA) on the System Parameters Customer-Options screen is
n.
Extended Forwarding All
Allows a user to administer call forwarding (for all calls) from a remote location.
You cannot change a COS to
y if Extended Cvg/Fwd Admin on the System
Parameters Customer-Options screen is
n. See ‘‘Extended User Administration of
Redirected Calls’’ on page 1213 for more information.