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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
1035Vector Directory Number
17
Vector Number
Identification number that specifies a particular call vector that is accessed
through the VDN.
Attendant Vectoring
This field appears only if Attendant Vectoring is enabled on the Customer Options
screen. This field determines if the vector you are defining will use the attendant
vectoring feature
Allow VDN Override
This entry affects the operation of an agent’s display and certain options/data
assigned to the VDN when a call is routed through several VDNs.
For Expert Agent Selection (EAS), if this field is
y on the original VDN, the Skills
of the new VDN will be used. If this field is
n on the original VDN, the Skills of
the original VDN will be used.
For Best Service Routing (BSR), if this field is
y on the original VDN, the BSR
Application and Available Agent Strategy of the new VDN will be used. If this
field is
n on the original VDN, the BSR Application and Available Agent Strategy
of the original VDN will be used.
Valid entries Usage
1
to 256 Enter a 1- to 3-digit vector number. This field cannot be
blank.
Valid entries Usage
y
n
The vector will be an attendant vector. This entry will
dynamically change the rest of the screen to eliminate field
options available with other types of vectors.
The vectory will not be an attendant vector.
Valid entries Usage
y
n
The name of the VDN appearing on the terminating display
depends on the administration and chaining of the subsequent
VDNs and the AUDIX mail for the last VDN is accessed.
The name of this VDN appears on the agent’s display and the
VDN’s AUDIX mail is accessed. If any subsequent VDNs are
used to process this call, their names will not appear on the
terminating display and the AUDIX mail for the original
VDN is accessed.