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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1274Call Detail Recording
20
■ Expert Agent Selection
A logical extension can be assigned to an agent who can log into a phone
using that extension number. On the CDR System Parameters screen, you
can chose to record the agent’s logical extension as the called number
rather than the hunt-group extension or hunt-group-member extension.
■ FX Trunks
All calls made on an FX trunk group are recorded if administered to record
CDR and if CDR is administered for this trunk group.
■ Hotline Service
The stored number used on an outgoing or intraswitch Hotline call is
recorded by CDR the same as if it was manually dialed.
■ Hunt Groups
Either the hunt group extension number or individual hunt group member
extension number is recorded as the called number. This is administrable
on the CDR System Parameters form.
■ Intercept Treatment
If an outgoing or tandem call is routed to Intercept Treatment, the number
dialed by the calling party is recorded as the dialed number, and Condition
Code F is recorded.
■ Inter-PBX Attendant Calls
If a user calls an Inter-PBX attendant and the trunk group used has CDR
assigned, call records contain the following information:
— Condition Code — A
— Access Code Dialed — Blank
— Access Code Used — Trunk access code of trunk used
— Dialed Digits — Inter-PBX attendant access code
■ ISDN
When true answer supervision is received from the network, an indication
is sent to the CDR device to this effect. If an ISDN call has been
interworked, the call record shows this, and answer supervision may or
may not be accurate. If you use unformatted or expanded record formats,
the SID/ANI appears in the record, if sent.
■ Last Number Dialed
The CDR access code and account code dialed are stored as part of the Last
Number Dialed. However, some digits may be lost due to the limit on the
number of digits stored for this feature.