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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Glossary and abbreviations
1621
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data (same as CDRU).
Call Detail Recording utility (CDRU)
Software that collects, stores, optionally filters, and outputs call-detail records.
Call Management System (CMS)
An application, running on an adjunct processor, that collects information from an ACD unit. CMS enables
customers to monitor and manage telemarketing centers by generating reports on the status of agents, splits,
trunks, trunk groups, vectors, and VDNs, and enables customers to partially administer the ACD feature for a
communications system.
call-reference value (CRV)
An identifier present in ISDN messages that associates a related sequence of messages. In ASAI, CRVs dis-
tinguish between associations.
call vector
A set of up to 15 vector commands to be performed for an incoming or internal call.
callback call
A call that automatically returns to a voice-terminal user who activated the Automatic Callback or Ringback
Queuing feature.
call-waiting ringback tone
A low-pitched tone identical to ringback tone except that the tone decreases in the last 0.2 seconds (in the
United States). Call-waiting ringback tone notifies the attendant that the Attendant Call Waiting feature is
activated and that the called party is aware of the waiting call. Tones in international countries may sound dif-
ferent.
call work code
A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-defined events (such
as account codes, social security numbers, or phone numbers) on ACD calls.
CAMA
Centralized Automatic Message Accounting
carrier
An enclosed shelf containing vertical slots that hold circuit packs.
carried load
The amount of traffic served by traffic-sensitive facilities during a given interval.
CARR-POW
Carrier Port and Power Unit for AC Powered Systems
CAS
Centralized Attendant Service or Call Accounting System
capability
A request or indication of an operation. For example, Third Party Make Call is a request for setting up a call;
event report is an indication that an event has occurred.