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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Setting up telecommuting
288Setting up Personal Station Access
10
Preferences and permissions include the definition of terminal buttons,
abbreviated dial lists, and class of service (COS) and class of restriction (COR)
permissions assigned to your station. Extensions without a COS, such as Expert
Agent Selection (EAS) agents or hunt groups, cannot use PSA.
PSA requires you to enter a security code and can be used on-site or off-site.
Invalid attempts to associate a phone generate referral calls and are recorded by
Security Violation Notification, if that feature is enabled. If you interrupt the PSA
dialing sequence by pressing the release button or by hanging up, the system does
not log the action as an invalid attempt.
The dissociate function within PSA allows you to restrict the features available to
a phone. When a phone has been dissociated using PSA, it can be used only to call
an attendant, or to accept a Terminal Translation Initialization (TTI) or PSA
request. You can enable a dissociated set to make other calls by assigning a special
class of restriction. This is described in detail in the More Information section
below.
NOTE:
Once a phone has been associated with an extension, anyone using the
terminal has the capabilities of the associated station. Be sure to execute a
dissociate request if the terminal can be accessed by unauthorized users.
This is particularly important if you use PSA and Digital Communications
Protocol (DCP) extenders to permit remote DCP access.
Before you start
Verify that Personal Station Access is set to y on the Class of Service (COS)
screen.
Verify that the extension has a COS that allows PSA.
Instructions
In our example, we specify the TTI State, the Record PSA/TTI Transactions, the
class of service, and the feature access codes set up PSA.
To set up Personal Station Access:
1. Type
change system-parameters features and press RETURN.
The Feature-Related System Parameters
screen appears.
2. Complete the following fields and press
ENTER.
a. Type
voice in the TTI State field.