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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing phone features
82Adding abbreviated dialing lists
4
Fixing problems
Problem Possible causes Solutions
A user cannot
access a dial list.
■ The specific list may
not be assigned to the
user’s phone.
1. Type
display station
nnnn
and press
RETURN, where nnnn is the user’s
extension.
2. Review the current settings of the
List1, List2, and List 3 fields to
determine if the list the user wants to
access is assigned to their phone.
■ If the user attempted to
use a feature access
code to access the list,
they may have dialed
the incorrect feature
access code.
1. Type
display feature-access-codes
and press
RETURN.
2. Verify that the user is dialing the
appropriate feature access code.
■ If the user attempted to
press a feature button,
they may have pressed
the incorrect feature
button.
1. Type
display station
nnnn
and press
RETURN, where nnnn is the user’s
extension.
2. Review the current feature button
assignments to determine if the user
was pressing the assigned button.
■ If the user attempted to
press the correct
feature button, the
button may not be set
up correctly.
1. Type
display station
nnnn
and press
RETURN, where nnnn is the user’s
extension.
2. Review the current feature button
assignments to see if the list number
and dial code are correct.