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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
679Feature-Related System Parameters
17
BCMS/VuStats Measurement Interval
You can enter
half-hour or hour for polling and reporting measurement data if the
BCMS (Basic) and/or the VuStats on the System-Parameters Customer-Options
screen is
y.
BCMS/VuStats Abandon Call Timer (seconds)
Specifies the number of seconds before calls are considered abandoned. Calls with
talk time that is less than this number (and that are not held) are tracked by BCMS
and displayed by VuStats as ABAND calls.
Validate BCMS/VuStats Login IDs
Clear VuStats Shift Data
Valid entries Usage
half-hour
There are a maximum of 25 time slots available for
measurement intervals. If
hour is specified, an entire day of
traffic information will be available for history reports;
otherwise, only half a day will be available. This does not
affect daily summaries as they always reflect traffic
information for the entire day. The interval may be changed at
any time, but will not go into effect until the current interval
completes.
hour
Valid entries Usage
1
–10
Valid entries Usage
y
Enter y to allow entry only of login-IDs that have been entered
on the BCMS Login-ID screen.
n Enter n to allow entry of any ACD login of the proper length.
Valid entries Usage
on-login
Enter on-login to clear shift data for an agent when the agent
logs in.
at-midnight
Enter at-midnight to clear shift data for all agents at midnight.