Filter
Top Products
DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1282Call Forwarding
20
Attendant
Calls to attendants cannot be forwarded. However, calls can be forwarded to the
attendant group.
The attendant cannot have a Call Forwarding button.
Only the attendant or phone user with console permission can activate Call
Forwarding All Calls for Terminating Extension Groups (TEG), Uniform Call
Distribution (UCD) groups, Direct Department Calling (DDC), and data modules.
Number of rings provided to a forwarded call
The following table shows the field used to specify the number of rings provided a
forwarded call before the call redirects to coverage.
■ Coverage path —- On the Coverage Path screen, the Number of Rings
field.
■ Local — On the System-Parameters Coverage/Forwarding screen, the
Local Subsequent Redirection/CFWD Don’t Answer Interval field.
■ Off-net — On the System-Parameters Coverage/Forwarding screen, the
Offnet Subsequent Redirection/CFWD Don’t Answer Interval field.
■ * — No coverage treatment applied (rings until answered).
Example
If you forward all calls to a local site, the switch checks the Number of Rings field
on the ‘‘
Coverage Path’’ screen.
If you forward busy/don’t answer calls to a local site, the switch checks the Local
Subsequent Redirection/CFWD Don’t Answer Interval field on the ‘‘
System
Parameters Call Coverage / Call Forwarding’’ screen.
Type of
Forwarding Forwarding All
Forwarding Busy/Don’t
Answer
local coverage path local
remote * *
CCRON off-net off-net
DCS (CCRON off) coverage path local
DCS (CCRON on) off-net off-net