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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1465Recorded Announcements
20
Your system can store multiple announcements on each circuit pack up to the
system capacity. Refer to DEFINITY ECS System Description for capacity
information.
Any announcement stored on a circuit pack can play through any port on the
circuit pack. Any announcement (not administered for “barge-in”) can play
simultaneously through multiple ports. All 16 ports can play the same
announcement at the same time, and the system can connect multiple users to each
of these announcements.
About barge-in
You can allow callers to begin listening to an announcement after the system has
begun playing the message. This is called “barge-in.” Use barge-in with auxiliary
trunk announcements, DS1 announcements, and integrated announcements.
With barge-in, only one port plays the announcement at any one time. The system
routes a call to the announcement, immediately connects the call to the port, and
the caller hears the announcement as it is playing. You can set up barge-in
announcements to repeat continually while callers are connected to the port. The
caller listens until the system plays the entire announcement.
Interactions
■ Automatic Wakeup
Recorded Announcement allows Automatic Wakeup to use the built-in
announcement circuit pack in place of an Audichron adjunct.
If you use an integrated, multiple-integrated, or external type of
announcement for Automatic Wakeup, you can also administer the
announcement to repeat and to allow “barge-in” as a queue type. The
benefit of repeating announcements and “barge-in” queues is that you do
not need a separate port for each wakeup announcement. When guests pick
up an announcement at a particular time, they use only one port and the
message repeats until the last guest hangs up and the message ends.
Related topics
Refer to ‘‘
Managing announcements’’ on page 365 for information on how to
administer announcements on your switch.
Refer to ‘‘
Managing vectors and VDNs’’ on page 157 for information on how to
play an announcement for a call in a queue.