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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1144Attendant Features
20
Attendant Call Waiting
Attendant Call Waiting allows an attendant-originated or attendant-extended call
to a busy single-line telephone to wait at the called telephone so that the attendant
can handle other calls.
If you want the attendant to be able to send calls to busy single-line phones, set the
Att. Call Waiting Indication field to Y on the Station
screen for each single-line
phone.
When the single-line phone receives a waiting call, the phone user hears a
call-waiting signal. You can administer the number of bursts (1, 2, or 3) in the
call-waiting signal by changing the Attendant Originated Calls field on the
Feature-Related System Parameters
screen.
If the attendant activates Attendant Call Waiting, and the Timed Reminder on
Hold interval or the Return Call Timeout interval expires without the call being
answered, the call returns to the console. You can modify these intervals on the
Console Parameters
screen.
Interactions
■ Automatic Callback
Activating Automatic Callback at the called telephone denies Attendant
Call Waiting.
■ Call Coverage
Attendant Call Waiting calls redirect to coverage if the called phone has
Data Privacy or Data Restriction activated. If one of these conditions exists,
and you assign call coverage to a telephone, and the user activates Send All
Calls or coverage criteria is met, the call redirects to coverage.
— The Coverage Don’t Answer interval specifies how long a call
remains directed to the called telephone before redirecting to
coverage. Attendant Call Waiting if applicable on the call, is active
for the duration of the Don’t Answer interval only. At the end of this
interval, the call redirects to coverage.
— If the Return Call Timeout (Timed Reminder) interval expires before
the Don’t Answer interval expires, the call does not go to coverage,
but returns to an attendant console. If the Don’t Answer interval
expires first, the call redirects to coverage, but can still return to the
console if a coverage point does not answer the call before the
Return Call Timeout.
— If the Station Hunting field is assigned and the called telephone is
busy, the call redirects to the Hunt To Station Assignment.