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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
160Managing vectors and VDNs
7
Putting a call in a queue
Write a vector so that calls that come into the main business number redirect to a
queue.
We’ll use a vector-controlled hunt group for the main number queue. This hunt
group was set up as main split 47. When calls first arrive, all calls to our main
number should be queued as “pri 1” for low priority.
To queue calls, write the following vector (step 2). (Please note, we started our
example on step 2 because step 1 is used later in this chapter.)
Tip:
Remember, the switch automatically fills in some of the information when
you type your vector step and press
TAB.
Playing an announcement
Write a vector to play an announcement for callers in a queue. Use the
announcement to ask callers to wait. You need to record the announcement before
the vector can use it.
Let’s play our announcement 4001, asking the caller to wait, then play music for
60 seconds, then repeat the announcement and music until the call is answered.
The
goto command creates the loop to repeat the announcement and the music.
Unconditionally means under all conditions.
CALL VECTOR
Number: 1 Name: main number calls ______ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 ____________
02
queue-to main split 47 pri 1
03 ____________
04 ____________
05 ____________
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________