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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1502Telephone Displays
20
Information on the display
DEFINITY ECS provides the following call-related information:
■ Call Appearance Identification
The call appearance buttons are designated on the display by a lowercase
letter. The display shows a= for a call incoming on the first button, b= for a
call incoming on the second button, and so on.
The system may omit the call-appearance information so that the Call Log
find capability in the PC/PBX Connection software works properly.
■ Calling Party Identification
When a call is from inside the system, the display shows the caller’s name
or a unique identification administered for the phone being used, along
with the calling party’s extension. When the call is from outside the system,
the display shows the trunk group name (such as CHICAGO) and the trunk
access code assigned to the trunk group used for the call. If a user is active
on a call and receives a subsequent call, the display automatically shows
the identification of the subsequent caller for a few seconds, then
automatically restores the display associated with the active call
appearance.
For example:
Outgoing trunk call
8 is the trunk access code and 784-3541 is the number dialed
then
or
NOTE:
Due to space limitations, some name displays are shortened to 15
characters. These include displays for transferred or covered calls,
non-DCS ISDN-PRI call displays, vector directory number (VDN)
service observing displays, and Leave Word Calling messages or the
queue status of an agent.
b=87843541
b=OUTSIDE CALL 8
b=WATS 101