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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing group communication
383Paging users who are on active calls
14
6. Enter the remaining extensions that are members of this group.
The switch fills in the Name fields with the names from the Station screen
when you save your changes.
7. Press
ENTER to save your changes.
Fixing problems
More information
■ You can create up to 32 paging groups on one DEFINITY ECS.
■ Each group can have up to 32 extensions in it.
■ One phone can be a member of several paging groups.
Related topics
Refer to ‘‘
Group paging’’ on page 1343 for detailed information on paging over
speakerphones.
Paging users who are on active calls
Use this procedure to allow one user to interrupt another user’s call and make a
private announcement. This is called whisper paging. The paging user dials a
feature access code or presses a feature button, then dials the extension they want
to call. All 3 users can hear the tone that signals the page, but only the person on
the paged extension can hear the pager’s voice: other parties on the call cannot
hear it, and the person making the page cannot hear anyone on the call.
Problem Possible causes Solutions
Users get a busy signal
when they try to page.
All phones in the group are
busy or off-hook.
Wait a few minutes and try
again.
All phones in the group
have Send All Calls or Do
Not Disturb activated.
Group members must
deactivate these features in
order to hear a page.
Some group members
report that they don’t hear a
page.
Some phones in the group
are busy or off-hook.
Wait a few minutes and try
again.
Some phones in the group
have Send All Calls or Do
Not Disturb activated.
Group members must
deactivate these features in
order to hear a page.