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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1221Call Detail Recording
20
Refer to ‘‘Setting up basic call coverage’’ on page 117 for instructions on
administering basic call coverage.
Refer to ‘‘
Setting up advanced call coverage’’ on page 121 for instructions on
administering advanced call coverage.
Call Detail Recording
CDR tracks call information on a per-trunk-group or station-to-station basis. For
every trunk group (including auxiliary trunks) that you administer for CDR
reports, the system keeps track of incoming, outgoing and tandem calls. You can
also receive reports on temporary signaling connections (TSCs) that involve
trunks, and calls made using loudspeaker paging or code calling access.
Detailed description
You can also ask the system to report on ineffective call attempts. This may
greatly increase the number of calls recorded, but may also help you to increase
security, since the system records call attempts that are blocked because of
insufficient calling privileges. This can also let you know if your users are not able
to make calls because all trunks are busy.
Some call accounting systems do not support all of the information offered by
CDR. See your Lucent Technologies representative for details.
Account Code Dialing
Account Code Dialing allows certain calls to be associated with a particular
project or account number. To do this, users enter account codes when they place
certain types of outgoing calls. These account codes then appear on the call
record, which you can use for accounting or billing purposes. Account code
dialing can be optional or mandatory (forced).
To associate an account code with a particular call, a user first dials the CDR
account code access code that you have established, then dials the desired account
code. Next, the user dials the desired trunk access code, or ARS access code,
followed by the phone number.
The call record contains the account code, TAC or ARS access code, and the
phone number. It does not contain the account code FAC.