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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing your attendant consoles
105Setting console parameters
5
Setting console parameters
You can define system-wide console settings on the Console Parameters screen.
For example, if you want to warn your attendants when there are more than 3 calls
in queue or if a call waits for more than 20 seconds, complete the following steps:
1. Type
change console-parameters and press RETURN.
The Console Parameters
screen appears.
2. In the Calls in Queue Warning field, enter
3.
The system lights the console’s second call waiting lamp if the number of
calls waiting in the attendant queue exceeds 3 calls.
3. In the Time in Queue Warning field, enter
20.
The system issues a reminder tone if a call waits in the attendant queue for
more than 20 seconds.
4. Press
ENTER to save changes.
Note that some of the settings on the individual Attendant screens can override
your system-wide settings.
change console-parameters Page 1 of 3
CONSOLE PARAMETERS
Attendant Group Name: OPERATORS
COS: 0 COR: 0
Calls in Queue Warning: 3 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
SAC Notification? n Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec): 20
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count: