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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1151Attendant Features
20
Interactions
■ Call Coverage
If a telephone user transfers a call to an on-premises telephone and the call
remains unanswered at the expiration of the Timed Reminder Interval, the
call redirects to an attendant. Redirection occurs even if the call redirects
via Call Coverage or Call Forwarding from the transferred-to telephone.
An attendant-extended call redirects to coverage instead of returning to an
attendant if the coverage criteria are met before the Timed Reminder
Interval expires. However, unanswered calls return to an attendant at the
expiration of the interval.
If a call alerts an attendant as a coverage call (unanswered station-to-station
call with the “attd” (attendant) in the called telephone’s coverage path
screen), the secondary alerting tone does not sound.
■ Centralized Attendant Service
If an attendant at the main location transfers a call from a branch location to
an extension at the main location, the timed reminder does not apply and
the call does not return to the attendant if unanswered.
Visually Impaired Attendant Service
Visually Impaired Attendant Service (VIAS) allows a visually-impaired attendant
to listen to an audio description of each feature button in Inspect mode. It provides
the description in either British English or Italian.
The attendant presses the Inspect mode to locate each button and then presses a
feature button to determine the feature assigned to the button without actually
executing the feature.
The six VIAS attendant buttons are:
■ Visually Impaired Service Activation/Deactivation button: activates or
deactivates the feature. All ringers previously disabled (for example, recall
and incoming calls) become reenabled.
■ Console Status button: voices whether the console is in Position Available
or Position Busy state, whether the console is a night console, the status of
the attendant queue, and the status of system alarms.
■ Display Status button: voices what is shown on the console display. VIAS
support is not available for all display features (for example,
class-of-restriction information, personal names, and some call purposes).
■ Last Operation button: voices the last operation performed.
■ Last Voiced Message button: repeats the last voiced message.