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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1189Busy Verification
20
Busy Verification
Busy Verification (Verify button) allows attendants and specified multiappearance
telephone users to make test calls to trunks, telephones, and hunt direct
department calling (DDC) and uniform call distribution (UCD) groups.
Attendants and multiappearance telephone users can distinguish between a
telephone that is truly busy and one that only appears busy because of some
trouble condition. They can also use this feature to quickly identify faulty trunks.
An attendant or multiappearance telephone user can activate Busy Verify by
pressing the Verify button. If they want to verify a telephone or hunt group, they
enter an extension number. If they want to verify a trunk, they dial a trunk-access
code, followed by the 2- or 3-digit number of the trunk-group member to be
verified. If the trunk-group member number is less than 10, the system requires a
leading zero (01 or 001 rather than 1).
NOTE:
For DEFINITY ECS G3si or G3csi, the member number is a 2-digit number;
for DEFINITY ECS G3r, the member number is a 3-digit number.
After an attendant or multiappearance telephone user has activated Busy
Verification, the system checks the validity of the extension or trunk-access code
and member number. If the number is not a telephone extension, DDC/ UCD
group-extension, Automatic Call Distribution (ACD) split number, or trunk access
code with a valid member number, the system denies Verify and returns intercept
tone.
When you use Verify to check a valid telephone extension (one that is in the dial
plan and assigned to a telephone), the system initiates a priority call to that
extension. Table 14
describes the process.