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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1325Emergency Access to the Attendant
20
Interactions
■ Centralized Attendant Service
For a branch with CAS in effect, an emergency call reroutes to the branch
attendant group. If the branch does not have an attendant or if the branch is
not in CAS Backup Service, the call is denied.
If the branch PBX is in CAS Backup Service, an emergency call routes to
the backup position and is handled as any other non-emergency call.
■ COR
An emergency call to the Attendant overrides all restrictions on the COR.
■ Individual Attendant Access
An emergency call cannot be placed to an individual attendant.
Emergency calls have priority over other calls to an individual attendant,
only if they are assigned a higher priority on the Console Parameters form.
■ Inter-PBX Attendant Service
For branches with Inter-PBX Attendant Service in effect, an emergency
call reroutes to the local attendant group. If the branch does not have an
attendant or if the attendant is not on duty, the call is denied.
■ Night Service
When Night Service is in effect, emergency calls route to the night
destination. Such calls are included on the Emergency Audit Record, and
the call is designated as Emergency Night in the audit trail.
When an attendant is in night service, you must assign either a night station
or a redirect extension. Otherwise emergency calls to the night attendant
hear a busy tone.
■ Off-Hook Alerting automatically places an emergency call to the attendant.
■ Priority Queue
You can change the priority of emergency calls to equal or lower than that
of other types of calls.
■ Remote Access
An emergency call cannot be placed through Remote Access.
■ Restriction — Controlled
An emergency call overrides any controlled restriction.