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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1313Crisis Alert
20
■ Uniform Call Distribution
Calls dialed through the UDP are not restricted by Outward Restriction.
Crisis Alert
Crisis Alert notifies designated extensions when an emergency call is made, and
indicates the origin of the emergency call. This information allows the attendant
or other user to direct emergency-service response to the caller.
When a user places an emergency call, the system notifies the designated
extensions with audible and visual alerting. Audible alerting sounds like an
ambulance siren. Visual alerting consists of flashing of the
CRSS-ALERT button
lamp and display of the caller name and extension.
When crisis alerting is active at the attendant console, the console is in
position-busy mode so that no other incoming calls interfere with the emergency
call. The console can still originate calls. The attendant must press the
POSITION-BUSY button to unbusy the console and then the CRSS-ALERT button to
deactivate audible and visual alerting.
Multiple emergency calls
If an emergency call is made while another crisis alert is still active, the call will
be placed in queue. If you have administered the system so that all users must
respond, then every user must respond to every call. The calls may not necessarily
queue in the order in which they were made.
If you have administered the system so that only one user must respond, the first
crisis alert remains active at the phone where it was acknowledged. Any
subsequent calls are queued to the next available station in the order in which they
were made.
Alerting a digital pager
Crisis Alert to a Digital Pager allows users to receive crisis alert messages on a
pager. When a crisis alert call is originated in an emergency situation, a message
of 7 to 22 digits is sent to the pager and displays a crisis alert code, an extension or
room number, and a main number (if one is entered) so the pagee knows the
location from which the emergency call originated. At the same time, an
emergency call connects over a CAMA trunk.
To receive a crisis alert message, you need to administer at least one attendant or
digital set with a
CRSS-ALRT button. With the Alert Pager field set to y, any station
with a
CRSS-ALRT button and a pager receives the correct alert.