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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1486Service observing
20
■ Conference
Observers cannot initiate a conference while observing.
If an observed user starts a conference or enters a conference with fewer
than 6 parties, the observer is placed in wait state until the call is connected.
Then the observer observes the conference and is counted as one party in
the conference. (Conference members are observed during a conference
regardless of their COR setting.) In addition, the observer is bridged onto
any calls the user makes or receives before the conference is complete.
When the user leaves the conference, the observer also leaves and returns to
observing the original call.
■ Data Privacy
You can’t observe an extension on which Data Privacy is active. You also
can’t observe an extension while it’s on a conference call with another
extension using Data Privacy.
■ Data Restriction
You can’t observe an extension on which Data Restriction is active. You
also can’t observe an extension while it’s on a conference call with another
extension using Data Restriction.
■ Integrated Directory
Observers do not hear users dialing when the latter use this feature.
■ DCS
To observe stations on another node (a DCS station extension), you must
set up remote-access service observing. Service observing displays are not
transmitted across DCS networks.
■ Hold
Observers cannot place calls on hold while they’re observing. If a user
places a call on hold, the observer enters wait state.
■ Leave Word Calling
Parties on an observed call cannot use LWC.
■ Music-on-Delay/Music-on-Hold
If an observer is in listen/talk mode, neither caller nor observer hears
music-on-hold. If an observer is in listen-only mode, the caller hears
music-on-hold but the observer does not.
■ Privacy — Manual Exclusion
You can’t observe an extension on which Privacy — Manual Exclusion is
active. You also can’t observe an extension while it’s on a conference call
with another extension using Privacy — Manual Exclusion.