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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Introduction to the DEFINITY system
22Controlling the calls your users can make and receive
2
Changing feature access codes
Feature access codes (FAC) allow users to activate and deactivate features from
their phones. A user who knows the FAC for a feature does not need a
programmed button to use the feature. For example, if you tell your users that the
FAC for the Last Number Dialed is *33, then users can redial a phone number by
entering the FAC, rather than requiring a Last Number Dialed button.
Many features already have factory-set feature access codes. You can use these
default codes or you can change them to codes that make more sense to you.
However, every FAC must conform to your dial plan and must be unique. For
more information about the dial plan, refer to ‘‘
Understanding the dial plan’’ on
page 19.
Let’s try an example. If you want to change the feature access code for Call Park
to *72:
1. Type
change feature-access-codes and press RETURN.
The Feature Access Code
screen appears.
2. Move the cursor to the Call Park Access Code field.
3. Type
*
72 in the access code field over the old code.
4. Press
ENTER to save your changes.
If you try to enter a code that is assigned to a feature, the system warns you
of the duplicate code and does not allow you to proceed until you change
one of them.
Tip:
To remove any feature access code, merely delete the existing FAC and leave
the field blank.
Controlling the calls your users can
make and receive
The DEFINITY ECS provides several ways for you to restrict the types of calls
your users can make, and the features that they can access.
You use Class of Restriction (COR) to define the types of calls your users can
place and receive. Your system may have only a single COR, a COR with no
restrictions, or as many CORs as necessary to effect the desired restrictions.
You will see the COR field in many different places throughout the DEFINITY
system - when administering phones, trunks, agent logins, and data modules, to
name a few. You must enter a COR on these screens, although you control the
level of restriction the COR provides.