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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1287Call Park
20
Call Park
Call Park allows users to put a call on hold and then retrieve the call from any
other telephone within the system.
You can set a system-wide expiration interval for parked calls. If a call is not
answered within the interval, the parked call redirects to an attendant or to the user
who activated Call Park (the parking user). Calls redirect to the attendant if the
default “Loudspeaker Paging” option is assigned and to the parking user if the
Deluxe Paging and Call Park Timeout to Originator option is assigned.
If no attendant or night service extension is administered, and if Night Service —
Trunk Answer from Any Station is not administered, the expiration interval is
ignored and the call remains parked.
If two parties are connected on a parked call, a third party can also answer the call
before the interval expires, creating a 3-way conference.
The attendant console group can have common, shared extensions used
exclusively for Call Park. These extensions are not assigned to a telephone, but are
stored in system translations and used to park a call. The extensions are
particularly useful when one party is paged at the request of another party. The
caller is parked on a common shared extension and the extension is announced.
The status lamp associated with the extension identifies “call parked” or “no call
parked” (instead of active or idle status).
Call Park allows telephone users to answer a call at one extension, but complete
the call at another extension. Call Park also allows users to answer a call at any
telephone after being paged by a telephone user or an attendant.
Considerations
■ Only one call per extension can be parked at a time, even if the extension
has multiple call appearances. Conference calls with up to five parties can
be parked; the sixth position must remain open for the retrieving party.
■ Calls cannot be parked on a group extension. If a group member places a
call in Call Park, the call is parked on the member’s extension. Group
members can belong to the following:
— A coverage answer group
— A DDC group
— A terminating extension group
— A UCD group