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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1216Call Coverage
20
■ Call Detail Recording
When the Coverage of Calls Redirected Off-Net field is y, a CDR record is
generated only after the call has actually been answered off-net. The dialed
number in the record is the off-net number to which the call covers. The
calling number is the station that is covered to the off-net location.
■ Call Forwarding
Call Forwarding provides a temporary override of the redirection criteria.
Normally, calls forward instead of redirecting to coverage. When a
forwarding extension’s redirection criteria are met at the designated
(forwarded-to) extension, the call redirects to the forwarding extension’s
coverage path.
The system allows calls forwarded off-net to be tracked for busy or
no-answer conditions and to return for further call-coverage processing
under those conditions. However, if the principal does not have a coverage
path, the system does not track the call and it is left at the off-net
destination regardless of whether it is answered or busy.
If an extension has both Send All Calls and Call Forwarding activated,
most calls to that extension are immediately redirected to coverage.
However, Priority Calls, are forwarded to the designated forwarding
destination.
If Cover All Calls is part of the coverage redirection criteria and if Call
Forwarding is active at an extension, most calls to that extension are
immediately redirected to coverage. However, Priority Calls, are forwarded
to the designated forwarding destination.
Activation of Send All Calls at the forwarded-to extension does not affect
calls forwarded to that extension.
■ Call Pickup
Any call redirected to a covering user who is a member of a Call Pickup
group can be answered by other members of the group.
■ Call Prompting
Coverage of Calls Redirected Off-Net competes with the Call Prompting
feature for call classifier ports.
■ CallVisor ASAI
Coverage of Calls Redirected Off-Net competes with CallVisor for call
classifier ports.
■ Centralized Attendant Service
If an incoming CAS call is directed to a hunt group, the call is not
redirected to the hunt group’s coverage path.