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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1472Remote Access
20
■ The destination is on the same switch as the originator, or is connected via
an ISDN trunk to the originating switch
When the caller hears reset shift dial tone, they can press a single digit that
replaces the last digit of the originally-dialed destination and the call transfers to
the new destination. This feature is useful, for example, where extensions are
assigned sequentially to functional organizations.
The originator and destination of the call both must be connected to DEFINITY
ECS. In DCS or QSIG environments, both must be on the same DCS or QSIG
networks, but do not need to be connected to the same DEFINITY ECS.
Interactions
■ Automatic Alternate Routing (AAR)
If a user dials the AAR feature access code followed by destination digits
to place a call and the destination is busy, reset shift dial tones is heard. If
the user then dials a new destination last digit, a new call is placed and the
display updates as if the AAR feature access code, followed by the new
destination, was dialed originally.
■ Bridged Call Appearance
If set A has a bridged appearance on set B, and both users A and B are
off-hook on that bridged appearance, and set A calls set C, and set C is
busy, both A and B hear reset shift dial tone. If set B then presses a single
digit, the digit is ignored and both A and B continue to hear reset shift dial
tone. Set A must dial the new destination last digit.
■ Distributed Communications System
Reset shift call works in a DCS network over ISDN trunks. DCS+ and
QSIG networks always support reset shift calls.
■ Forwarding
If the called destination is forwarded to station A and station A is busy, the
switch applies reset shift dial tone.
If a user dials to a forwarded set and then gets reset shift dial tone, and
enters a digit, the number dialed by the reset shift call feature is 1 digit off
from the original user-dialed number, not the forwarded-to number.
■ Hot Line Service
If a station set user with hot line service reaches a busy endpoint, the user
hears busy tone and not reset shift dial tone.