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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1215Call Coverage
20
of time. Consult is needed to enable private consultation with the executive
during an established call. Coverage ICI is needed to identify the call as a
call to the executive rather than a personal call to the secretary.
5. Specify a Consult button and a Coverage ICI button on the backup
position’s phone for the same reasons that these buttons were specified for
the secretary.
Interactions
■ Agent Call Handling
Do not assign Cover All Calls to agents with the Automatic Answer option.
Any call (ACD or non-ACD), to an extension that has Automatic Answer
enabled and has its coverage redirection criteria administered as Cover All
Calls does not go to coverage but to the called extension. Cover All Calls
redirection criteria have no effect on an incoming call when a user is in the
Auto-Answer mode.
■ Answer Detection
Coverage of Calls Redirected Off-Net competes with Answer Detection for
call classifier ports.
■ Automatic Callback and Ringback Queuing
Callback calls do not redirect to coverage. The caller can activate
Automatic Callback when ringing, redirection notification signal, or busy
signal is heard.
■ Automatic Intercom, Dial Intercom, and Priority Calling
Calls using these features are not redirected to coverage unless the caller
presses the Go to Cover button.
■ Bridged Call Appearance
Coverage criteria for bridged call appearances are based entirely on the
criteria of the primary extension associated with the bridged call
appearance.
If a phone user has activated Send All Calls on the primary extension,
incoming calls still ring bridged call appearances of that extension as long
as a simulated bridged appearance of the call is maintained at the primary
extension.
The switch blocks a user from bridging onto a call that has routed off-net
while the call is undergoing call classification.