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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1485Service observing
20
Trunk calls
If a user makes a trunk-call, observation starts after the user finishes dialing. On
central office (CO) trunks, dialing is considered complete when answer
supervision is returned or when answer supervision timeout occurs.
Service observing cannot be activated over trunks without disconnect supervision.
Any attempt is denied.
Warning and conference tones
If you administer a tone to notify the parties on a call when they are being
observed, you can choose between a warning tone and conference tone. If you
select warning tone, a unique 2-second, 440-Hz warning tone plays before an
observer connects to the call. While the call is observed, a shorter version of this
tone repeats every 12 seconds. If you select conference tone, all parties will hear
conference tone before an observer connects to the call. However, unlike warning
tone the conference tone is not repeated.
Interactions
■ Attendants
An attendant can be observed but cannot be an observer.
■ Bridged Appearances
You can only observe calls on primary extensions, not on bridged
appearances. For example, let’s say you’re observing extension 3082 and
this phone also has a bridged appearance for extension 3282. You can’t
observe calls to 3282.
■ Busy-Verification
You can’t observe an extension that’s being busy-verified. You can’t
busy-verify an extension that’s being observed.
■ Call Coverage/Call Pickup
An observer cannot observe a call answered by a covering agent or a
member of a pickup group unless the called agent bridges onto the call.
■ Call Park
An observer cannot park the call they are observing.
■ Call Waiting
Incoming calls cannot wait on a single-line phone that is being observed.