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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1150Attendant Features
20
■ Unanswered DID Call Timer — Specifies how long a DID call can go
unanswered before it routes to the administered DID/TIE/ISDN Intercept
Treatment.
■ Attendant Return Call Timer — For unanswered calls that were extended
by the attendant, they are returned to the same attendant who released them
if the attendant is available. Otherwise they return to the attendant-group
queue. The Attendant Return Call Timer is not set for calls extended from
one attendant to another individual attendant. A transferred call that times
out redirects to an attendant after an interval equal to the Attendant Return
Call timer.
■ Attendant Timed Reminder of Held Call Timer — Specifies how long a call
is held. When the timer expires, the held call alerts the attendant. The
message
hc appears on the attendant display. You can administer either a
high-pitched ring or a primary alert.
■ Attendant No-Answer Timer — Specifies how long a call that terminates at
an attendant console can ring with primary alerting. When the call reaches
this interval setting, it rings with a secondary, higher-pitch ring. A disabled
Attendant No Answer Timer’s ringing pattern does not change over from
the primary to the secondary pattern. If the call remains unanswered during
this interval, it routes to the attendant group and console where the call was
placed in a Position Busy state. This feature does not apply to calls placed
to the attendant’s extension or to calls originated by the attendant.
■ Attendant Alerting Interval (Timed Reminder) — Specifies how long a call
that terminates at an attendant console can ring with secondary alerting.
When the call reaches this interval, the attendant console is placed into
position busy mode and the call forwards to the attendant group. If the
console where the alerting interval is reached is the last active day console,
then the system goes into night service if night service is enabled. This
feature does not apply to calls placed to the attendant’s extension or to calls
originated by the attendant.
You can disable the alerting interval. In this case, a call continues to ring at
the original attendant’s extension until the caller hangs up or another
feature disconnects the call (for example, reaching the timeout limit for
unanswered DID calls during night service.)
■ Line Intercept Tone Timer — Specifies how long line intercept can be. For
example: LITT:10 seconds means that line intercept stops after 10 seconds.