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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing your attendant consoles
106Providing backup for an attendant
5
Providing backup for an attendant
DEFINITY ECS allows you to configure your system so that you have backup
positions for your attendant. Attendant Backup Alerting notifies backup
telephones that the attendant need assistance in handling calls. The backup
telephones are alerted when the attendant queue reaches the queue warning level
or when the console is in night service.
Once a backup telephone receive an alert, the user can dial the Trunk Answer Any
Station (TAAS) feature access code to answer the alerting attendant calls.
Tip:
You can find more information about attendant backup in the GuestWorks
Technician Handbook.
Before you start
■ You can assign the attendant backup alerting only to multiappearance
telephones that have a client room class of service (COS) set to No. For
more information, refer to ‘‘
Class of Service’’ on page 532.
■ If you have not yet defined a Trunk Answer Any Station (TAAS) feature
access code, you need to define one and provide the feature access code to
each of the attendant backup users. For more information, refer to ‘‘
Feature
Access Code’’ on page 619.
Instructions
To enable your system to alert backup stations, you need to administer the
Console Parameters screen for backup alerting. You also need to give the backup
phones an attendant queue calls feature button and train your backup users how to
answer the attendant calls.
To configure the system to provide backup alerts and to setup extension 4345 to
receive these alerts, complete the following steps:
1. Type
change console-parameters and press RETURN.
The Console Parameters
screen appears.
2. In the Backup Alerting field, enter
y.
3. Press
ENTER to save changes.
The system will now notify anyone with an attendant queue calls button
when the attendant queue reaches the warning level or when the console is
in night service.
4. Type
change station 4345 and press RETURN.