Filter
Top Products
DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
127Setting up call forwarding
7
2. In the Group Name field, enter a name to identify the coverage group.
3. In the Ext field, type the extension of each group member.
4. Press
ENTER to save your new group list.
The system automatically completes the Name field when you press
ENTER.
Related topics
Refer to ‘‘
Assigning a coverage path to users’’ on page 120 for instructions on
assigning a coverage path.
Setting up call forwarding
This section explains how to administer various types of automatic call
forwarding. To provide call forwarding to your users, assign each extension a
Class of Service (COS) that allows call forwarding. Then assign call-forwarding
buttons to the user phones (or give them the Feature Access Code (FAC) for call
forwarding) so that they can easily forward calls. You use the station screen to
assign the COS and any call-forwarding buttons.
Within each class of service, you can determine whether the users in that COS
have the following call forwarding features:
■ Call Forwarding All Calls — allows users to redirect all incoming calls to
an extension, attendant, or external phone number.
■ Call Forwarding Busy/Don’t Answer — allows users to redirect calls only
if their extensions are busy or they do not answer.
■ Restrict Call Fwd-Off Net — prevents users from forwarding calls to
numbers that are outside your system network.
COVERAGE ANSWER GROUP
Group Number: ____
Group Name: COVERAGE_GROUP_
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: ____ ___________________________ 5: ____ ___________________________
2: ____ ___________________________ 6: ____ ___________________________
3: ____ ___________________________ 7: ____ ___________________________
4: ____ ___________________________ 8: ____ ___________________________