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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
944System Parameters Customer-Options
17
The limit applies to ACD agents on ACD and EAS calls. Auto-Available Split
(AAS) agent ports are counted when they are assigned. AAS split or skill
members are also counted. If the port for an AAS split/skill member is logged out,
(for example, when a ringing call is redirected) the logged-in agent count is not
updated. These counts are updated only during administration.
Logged-In CentreVu Advocate Agents
Appears when the CentreVu Advocate field is
y. Number of CentreVu Advocate
Agents contracted for.
The total number of logged-in CentreVu Advocate agents must be equal to or less
than the number allowed in the Logged-In ACD Agents field. The number of
logged-in CentreVu Advocate agents counts towards the total number of logged-in
ACD agents.
Field descriptions for page 6
QSIG Optional Features
Basic Call Setup
Provides basic QSIG services: basic connectivity and calling line ID number. To
use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must be
y.
Basic Supplementary Services
To use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must
be
y. Provides the following QSIG Supplementary Services:
■ Name ID
■ Transit Capabilities; that is, the ability to tandem QSIG information
elements
Page 6 of 6
QSIG OPTIONAL FEATURES
Basic Call Setup? n
Basic Supplementary Services? n
Centralized Attendant? n
Interworking with DCS? n
Supplementary Services with Rerouting? n
Transfer into Lucent QSIG Voice Mail? n
Value-Added Lucent (VALU)? n