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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
628Feature Access Code
17
Auto-In Access Code
Enter the code the agent must dial to become automatically available to receive
another ACD call each time a call is released.
Aux Work Access Code
Enter the code the agent must dial when the agent will be performing non-ACD
activities.
Login Access Code
Enter the code the agent must dial to gain access to the ACD functions. This is a
system-wide code for all ACD agents.
Logout Access Code
Enter the logout code the agent must enter to exit ACD. This is a system-wide
logout code for all ACD agents.
Manual-In Access Code
Enter the code the agent must dial to receive a single, new ACD call upon the
completion of an ACD call.
NOTE:
The following two fields appear only if Service Observing (Remote/By
FAC) on the System Parameters Customer-Options screen is
y.
Service Observing Listen Only Access Code
Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to listen to other agent ACD calls without being heard on the
ACD call.
Service Observing Listen/Talk Access Code
Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to both listen and be heard on an ACD call.
NOTE:
The following two fields appear only if Expert Agent Selection (EAS)
Enabled is optioned on the Feature-Related System-Parameters screen.
Add Agent Skill Access Code
Enter the digits an agent must dial to be able to add a skill to their current skill set.