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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1357Hospitality features
20
Names Registration
Names Registration automatically sends a guest’s name and room extension from
the PMS to the switch at check-in, and automatically removes this information at
checkout.
Detailed description
The information provided by Names Registration displays on any attendant
console or display-equipped phone (as might be used for example, by Room
Service, Security, and others). The information allows hotel personnel to provide
personalized greetings to calling guests. For example, if John Smith calls room
service, personnel with a display-equipped phone, see John’s name and room
extension and can answer with a personalized greeting.
The name of the calling or called party can display on display-equipped phones.
To maintain necessary guest security, hotels do not divulge guests’ room numbers
to other guests or callers. For this reason, do not assign display-equipped phones
to guest rooms.
Check In
The switch performs the following procedures at check-in:
1. Information about the guest is obtained and stored in the hotel’s PMS.
2. The PMS sends a check-in message to the switch.
3. The switch stores the guest’s name and coverage path.
4. The switch removes the outward restriction on the telephone in the guest
room. The switch removes all LWC messages.
5. The switch changes the status of the room from unoccupied to occupied.
At check-in, update the PBX names internal table and the call-coverage
path for the guest phone. Name Registration automatically sends a guest’s
name, extension (room), and preferred call-coverage path to the switch.
Check Out
1. The switch clears any previous wakeup calls.
2. The switch clears message-waiting lamp indications.
3. The switch activates controlled outward restriction, removes the guest’s
name, and identifies any unopened messages.
At checkout, Name Registration automatically changes the call-coverage path to
the administered Default Coverage Path for Client Rooms.