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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1290Call Pickup
20
If a user’s telephone has a Call Pickup button and status lamp, then:
■ The status lamp lights steadily when Call Pickup is used.
■ If Call Pickup Alerting is activated, members’ status lamps flash when a
call comes in to any extension in the call pickup group. Group members
other than the called party, can answer using Call Pickup. The called party
can answer on the ringing call or bridged appearance.
NOTE:
Call Pickup Alerting for a telephone takes effect only when the Call
Pickup status lamp is not lit. If Call Pickup is used to answer a call,
the status lamp lights steadily and does not flash if there are
additional calls to the call pickup group.
Both Call Pickup and Call Appearance status buttons flash at the
called party’s telephone.
If calls ring at 2 or more telephones in a call pickup group and a group member
presses the Call Pickup button, a distribution algorithm determines which call is
answered. Thus, all call pickup group members are treated equally. Specifically,
when a Call Pickup button is pressed, the system searches the group extension
numbers until reaching an extension with a call eligible for Call Pickup. The next
time a Call Pickup button is pressed, the system searches from the next extension
number.
For example, if extension A has 2 calls ringing and extension B has 1 call ringing,
and one of extension A’s calls is answered with Call Pickup, then extension B’s
call is answered the next time Call Pickup is used. After extension B’s call is
answered, a user can answer the second call to extension A.
When multiple calls ring on a telephone and a group member activates Call
Pickup, the call with the lowest call-appearance number is answered. For
example, if calls ring on the second and fourth call-appearance button on a
telephone and a user at another telephone activates Call Pickup, the call on the
second call-appearance button is answered.
Directed Call Pickup
Directed Call Pickup functions like Call Pickup, except for the following:
■ A user can answer an alerting call at any telephone on the system — the
alerting and answering telephones need not be members of the same call
pickup group.
■ You grant users permission to have their calls answered or to answer
others’ calls with Directed Call Pickup on a per-telephone basis on the
Class of Restriction screen.