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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1584Whisper paging
20
Two features, Do Not Disturb and Privacy — Attendant Lockout, also block
incoming whisper pages.
Call redirection overrides
If a paged user is not on an active call, a whisper page is converted to a priority
call that overrides any of the following call redirection features:
■ Call Forward All Calls
■ Call Forward Busy
■ Call Forward Don’t Answer
■ Send All Calls
■ Go To Cover
■ Call Coverage
For example, let’s say Call Forwarding — All Calls is activated on a phone. If
there are no active calls, a whisper page to that phone will ring at that phone as a
priority call. For information on blocking incoming whisper pages, refer to
‘‘
Allowing users to block whisper pages’’.
Group answering environments
Whisper paging does not work with extensions assigned to a group answering
environment. You cannot place a whisper page to the main extension assigned to a
hunt group, split, skill, or terminating extension group. You cannot place a
whisper page to any extension that is a member of one of these groups.
Network restrictions
Whisper paging does not work across networks (such as Distributed
Communication System networks or Electronic Tandem Networks): both the
paging user and paged user must be on the same switch.
Speakerphones
When a call is on the speaker, an incoming whisper page is heard over the speaker
too. When the group listening feature on a 6400-series phone is active, an
incoming whisper page is heard on both the handset and the speaker.
Interactions
■ Attendant
Attendants cannot intrude on a whisper page. If an attendant is using
intrusion to talk to a user, that user cannot receive a whisper page.