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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1373Hunt Groups
20
NOTE:
If an extension is an ACD split agent as well as a hunt-group member,
the split agent normally has an
AUX-WORK button that also
activates/deactivates Hunt Group Busy. If an agent is the last
available member and they push
AUX-WORK, the button’s light flashes
until the queue is empty. This means the agent is still available. When
the queue finally empties, the button lights steadily and Hunt Group
Busy takes effect.
Send All Calls
If a station activates Send All Calls with the Send All Calls button, then calls to
the hunt group extension go in queue if there is a queue, otherwise callers get a
busy treatment if all the agents have their Send All Calls pushed.
NOTE:
If an extension is an ACD split agent as well as a hunt-group member, the
split agent normally has an
AUX-WORK button that also activates/deactivates
Hunt Group Busy. If an agent presses the
SEND ALL CALLS button, the agent
becomes unavailable for hunt-group calls. The agent then can become
available for calls again by pressing the
SEND ALL CALLS button again.
Call Forwarding All Calls
With Call Forwarding All Calls active, an extension within a hunt group is
unavailable for hunt-group calls. Callers hear the hunt group’s forced first
announcement, if administered, before the system forwards the call.
Considerations
■ Members assigned to multiple hunt groups
An extension can be a member of more than one hunt-group. However, a
phone, even a multiappearance phone, can receive only one hunt group call
at a time. On a multiappearance phone, all appearances must be idle to
receive a hunt-group call.
You can assign a
COVERAGE INCOMING CALL INDICATOR (ICI) button to a
multiappearance phone or attendant console. When a member receives a
call for the hunt group associated with the ICI button, the button's status
lamp lights.
■ ACD agents as hunt group members
Do not include ACD split agents in non-ACD hunt groups if they also
receive ACD split calls. The system distributes all ACD calls to split agents
before it distributes hunt-group calls.