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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1292Call Pickup
20
■ Call Coverage
You can use Directed Call Pickup to answer a redirected call alerting at a
covering user’s telephone if there is a call-coverage temporary bridged
appearance.
■ Call Detail Recording
The extension number dialed by the caller is recorded as the dialed number
in CDR.
■ Call Forwarding
If Temporary Bridged Appearance on Call Pickup is enabled, a temporary
bridged appearance is maintained if the forwarded-to telephone belongs to
the same call pickup group as the forwarded-from telephone. If Temporary
Bridged Appearance on Call Pickup is not enabled, a temporary bridged
appearance is not maintained.
■ Call Pickup Alerting
If a user who is a member of a ringing telephone’s pickup group uses the
Direct Call Pickup to answer a call and the call is the only call ringing for
any member of the pickup group, the Call Pickup Alerting lamp goes dark
when the user picks up the call.
If a user who is not a member of a pickup group uses Direct Call Pickup to
answer a call, then Call Pickup Alerting does not apply.
■ Call Waiting Termination
You cannot use Call Pickup to pick up a Call Waiting call.
■ Conference
If the Call Pickup Alerting field is enabled and a call is picked up and
conferenced into a conference call, the Call Pickup status lamp flashes if
additional calls are available for Call Pickup.
■ Consult
If the Temporary Bridged Appearance on Call Pickup field is not enabled,
the consult call from the covering user appears as an idle-call appearance.
■ Expert Agent Selection
EAS agents can use Directed Call Pickup to pick up a call or have their
calls picked up. The agent’s COR overrides the COR of the telephone
where the agent is logged in.
If both the telephone’s COR and the logged-in agent’s COR allow Directed
Call Pickup, the user picking up the call can use either the telephone’s
extension or the agent’s loginID.