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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1539Tenant Partitioning
20
■ Even if two extensions are blocked from calling each other by Tenant
Partitioning restrictions, either extension can still reach the other by dialing
the extension’s Direct Inward Dialing (DID) number via the public
network.
■ If any facilities are to be shared among tenants who do not want complete
access to each other’s facilities, you must group the shared facilities in a
separate partition. For example, if two tenants share a trunk, but do not
have direct access to each other’s telephones, that trunk will need to be
placed in its own partition so that both tenants can access it.
It is also important to consider the following constraints and requirements of
access control, attendant services, music sources on hold, and network route
selection when you establish or assign partitions.
Access control
Features such as call coverage are limited by tenant-to-tenant access restrictions.
For example, suppose tenant 1 includes a telephone from tenant 2 in its coverage
path. If tenant 3 has permission to call tenant 1 but not tenant 2, a call from tenant
3 to tenant 1 skips the tenant 2 coverage point.
You may also want to set up tenants with special access privileges. For example,
you might give a restaurant in an office complex permission to be called by any
other tenant. Likewise, permission to call or be called by other tenants is helpful
for building security or DEFINITY ECS administration or troubleshooting.
You can also assign all CO trunks to one tenant partition that can then be accessed
by all other tenants.
Attendant services
Tenant Partitioning allows you to provide personalized attendant services to each
tenant.
The system provides one principal and one night or day/night attendant per
attendant group. You assign each tenant an attendant group for service. Each
attendant group has a separate queue. Queue warning lamps remain dark when
Tenant Partitioning is active. However, information displayed when someone
presses a queue-status button reflects the status of the attendant-group queue. The
total number of calls queued for all tenants cannot exceed the system limit.
Attendant groups may serve more than one tenant. In this case, the attendant
group cannot extend a call from one tenant via facilities belonging to another
tenant, unless the former tenant has permission to access the other’s facilities.