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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
168Managing vectors and VDNs
7
!
SECURITY ALERT:
Vector fraud is one of the most common types of toll fraud because
vectors route calls based on the class of restriction (COR) assigned to
the VDN. Refer to BCS Products Security Handbook for more
information.
Adding a vector directory number
To add a vector directory number:
1. Type
add VDN 5011 and press RETURN.
You enter the VDN extension you want to add. The Vector Directory
Number screen appears.
2. Type a description for this VDN in the Name field.
In our example, type
Sales Department.
The information in the VDN Name field appears on a display phone. This
allows the agent to recognize the nature of the call and respond
accordingly.
Tip:
The VDN Override on the Vector Directory Number screen controls
the operation of the display.
3. Enter the vector number.
In our example, type
11.
VECTOR DIRECTORY NUMBER
Extension: 5011
Name: Sales Department
Allow VDN Override? n
COR: 1
TN: 1
Vector Number: 11
AUDIX Name:
Messaging Server Name:
Measured: both
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
1st Skill:
2nd Skill:
3rd Skill:
Return Destination:
VDN Timed ACW Interval:
BSR Application:
BSR Available Agent Strategy: 1st-found