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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
119Setting up basic call coverage
7
Instructions
To create a coverage path:
1. Type
add coverage path next and press RETURN.
The Coverage Path
screen appears. The system displays the next undefined
coverage path in the sequence of coverage paths. Our example shows
coverage path number 2.
2. Type a coverage path number in the Next Path field.
The next path is optional. It is the coverage path to which calls are
redirected if the current path’s coverage criteria does not match the call
status. If the next path’s criteria matches the call status, it is used to redirect
the call; no other path is searched.
3. Fill in the Coverage Criteria fields.
You can see that the default sets identical criteria for inside and outside
calls. The system sets coverage to take place from a busy phone, if there is
no answer after a certain number of rings, or if the DND (do not disturb),
SAC (send all calls), or Go to Cover button are pressed or feature-access
codes are dialed.
4. Fill in the Point fields with the extensions, hunt group number, or coverage
answer group number you want for coverage points.
Each coverage point can be an extension, hunt group, coverage answer
group, remote number, or attendant.
COVERAGE PATH
Coverage Path Number: 2
Hunt After Coverage: n
Next Path Number: ___ Linkage: ___ ___
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don’t Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: ____ Point2: ____ Point3: ____
Point4: ____ Point5: ____ Point6: ____