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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1362Hospitality features
20
When the PMS link is down, the switch automatically activates
Check-In/Check-Out for the attendant console and front-desk terminal with
display capability, and continues to support PMS features activated from
guest/patient-room phones.
When the PMS link is up again, the switch sends one of the following messages to
PMS:
■ No room-status changes occurred during loss of communications.
■ Room-status changes did occur during loss of communications; therefore, a
data exchange is needed to synchronize the switch and the PMS databases.
■ The system failed momentarily, destroying its record of room status;
therefore, a data exchange is needed to synchronize the switch and the
PMS databases.
When the PMS link is down or not used, the switch maintains an audit-trail report
of all events that are normally sent to the PMS. The audit-trail report (accessed via
the management terminal) is a sequential listing of all PMS transactions executed
by the switch when the PMS link is down. Included are error events that occur
when the link is up or down.
If you have a PMS printer and the PMS link is down, the following status changes
print as changes occur:
■ Room number
■ FAC dialed
■ Any additional information digits that were dialed
■ Reason for the entry (error message)
■ Time that the error occurred
Additional reports print to the PMS Journal/Schedule printer. These include
Automatic Wakeup activity, Emergency Access to the Attendant activity, and
scheduled reports.
A supporting function called Room Data Image synchronizes the switch and PMS
databases after a PMS link goes down and comes back up. Information exchanged
includes:
■ Room extension
■ Whether the room is occupied or vacant
■ Message Waiting lamp status
■ Controlled Restriction status