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Collecting billing information
439Collecting information about calls
16
DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
16
Collecting billing information
Collecting information about calls
Call Detail Recording (CDR) collects detailed information about all incoming and
outgoing calls on specified trunk groups. If you use intraswitch CDR, you can also
collect information about calls between designated extensions on the switch.
DEFINITY ECS sends this information to a printer or to some other CDR output
device that collects call records and that may also provide reports.
You can have a call accounting system directly connected to your switch. If you
are recording call details from several switches, the switch may send the records
to a collection device for storage. A system called a poller may then take these
records and send them to the call accounting system. The call accounting system
sorts them, and produces reports that you can use to compute call costs, allocate
charges, analyze calling patterns, detect unauthorized calls, and keep track of
unnecessary calls.
Before you start
The call accounting system that you use may be sold by Lucent, or it may come
from a different vendor. You need to know how your call accounting system is set
up, what type of call accounting system or call detail recording unit you are using,
and how it is connected to the switch. You also need to know the record format
that your call accounting system requires.