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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
145Setting up night service
7
Setting up night service for hunt groups
You can administer hunt group night service if you want to direct hunt group calls
to a night service destination.
Let’s say your helpline on hunt group 3 does not answer calls after 6:00 p.m.
When customers call after hours, you would like them to hear an announcement
that asks them to try their call again in the morning.
Instructions
To set up night service for your helpline, you need to record the announcement (in
our example, the announcement is on extension 1234) and then modify the hunt
group to send calls to this extension.
To administer the hunt group for night service:
1. Type
change hunt-group 3 and press RETURN.
The Hunt Group
screen appears for hunt group 3.
2. In the Night Service Destination field, type
1234.
The destination can be an extension, a recorded announcement extension, a
vector directory number, a hunt group extension, or
attd if you want to
direct calls to the attendant.
Calls to hunt group 3 will follow the coverage path assigned to extension
1234.
3. Press
ENTER to save your changes.
4. Now you need to program a night service button.
Refer to ‘‘
Adding feature buttons’’ on page 57 for more information.
HUNT GROUP
Group Number: 3 ACD? n
Group Name: Accounting Queue? y
Group Extension: 2011 Vector? n
Group Type: ucd-mia Coverage Path: 1
TN: 1 Night Service Destination: 1234
COR: 1 MM Early Answer? n
Security Code: ____
ISDN Caller Disp: ________
Queue Length: 4
Calls Warning Threshold: ___ Port: x
Extension: ____
Time Warning Threshold: ___ Port: x
Extension: ____