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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Glossary and abbreviations
1656
SNMP
Simple Network Management Protocol
software
A set of computer programs that perform one or more tasks.
SPE
Switch Processing Element
SPID
Service Profile Identifier
split
See ACD work mode
.
split condition
A condition whereby a caller is temporarily separated from a connection with an attendant. A split condition
automatically occurs when the attendant, active on a call, presses the start button.
split number
The split’s identity to the switch and BCMS.
split report
A report that provides historical traffic information for internally measured splits.
split (agent) status report
A report that provides real-time status and measurement data for internally measured agents and the split to
which they are assigned.
SSI
Standard serial interface
SSM
Single-site management
SSV
Station service
ST3
Stratum 3 clock board
staffed
Indicates that an agent position is logged in. A staffed agent functions in one of four work modes: Auto-In,
Manual-In, ACW, or AUX-Work.
STARLAN
Star-Based Local Area Network
Station Message Detail Recording (SMDR)
An obsolete term now called CDR — a switch feature that uses software and hardware to record call data. See
Call Detail Recording (CDR)
.
standard serial interface (SSI)
A communications protocol developed for use with 500-type business communications terminals (BCTs) and
400-series printers.
status lamp
A green light that shows the status of a call appearance or a feature button by the state of the light (lit, flash-
ing, fluttering, broken flutter, or unlit).