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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1351Hospitality features
20
If a wakeup call is incomplete because of a busy, no answer, ringing blockage, or
system reset, the system attempts to place the call 2 more times at 5-minute
intervals. If the call is not completed after 3 attempts, the system leaves an LWC
message to account for the failed attempt.
A special extension, called the Extension to Receive Failed Wakeup LWC
Messages, is administered exclusively for receiving failed wakeup-call LWC
messages. When a failed message is retrieved, the display shows the date, time,
and extension for the failed wakeup-call attempt.
Assign an automatic-message waiting (AMW) button and associated lamp to
attendant consoles or front-desk terminals. The number associated with the button
can be the wakeup-messages extension. The AMW lamp lights when a failed
wakeup message is waiting. The user retrieves the message by invoking
coverage-message retrieval on the wakeup-message extension. The user presses
the AMW button to place the console or phone in coverage-retrieval mode. The
user then retrieves the failed wakeup-call attempt messages. Only attendants and
specified phone users can retrieve and delete failed wakeup messages.
The system maintains an audit-trail record of wakeup-call activity for the past 24
hours. The wakeup-call buffer can only hold a number of records equal to the
maximum number of stations administrable on the switch. For example, if a
maximum of 200 stations is administrable, only 200 automatic-wakeup records
are stored.
You can display wakeup events at the management terminal, or print to a
designated printer. If the system has a journal printer, wakeup events print as they
occur.
The audit trail record contains the following information:
■ Type of event:
—Request
— A new wakeup-call request is made.
— Change
— The time is changed on an existing wakeup-call request.
— Cancel
— A wakeup request is canceled.
—Move To
— The wakeup request for this room moves to another
room.
—Move From
— The wakeup request for another room moves from
the old room to the new room.
— Move-Cancel
— A wakeup request from another room replaces the
request for this room.