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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Index
IN-4
Automatic Wakeup, 62, 1348
printer alarm button, 75
aux work button, 62
AUX work reason codes, see DEFINITY ECS
Guide to ACD Call Centers
B
backing up
announcements, 369
system, 13
barge in
whisper paging, 1582
barge-in, 1465
recorded announcements, 373
barrier codes, 255, 1468
7-digit barrier codes, 1173
description, 1172
basic multimedia complex, 231
BCMS/VuStats Login ID
screen, see DEFINITY ECS Guide to ACD
Call Centers
bearer capability class (BCC)
, 1341
Best Service Routing Application Plan
screen, see DEFINITY ECS Guide to ACD
Call Centers
blocking prevention
, 431, 1599
books
how to order more copies
, xxii
online, xxii
bridged appearance button
analog phone
, 59
digital phone, 63
Bridged Call Appearance
creating
, 84
description, 84, 1174
extension administrable buttons and
lights
, 1174
multiappearance phones, 1174
Bulletin Board, 11
commands, 1046
screen, 499
busy indicator, 64, 1188
busy verification
phone verification, 1189
using, 327
verification, 1191
UCD groups, 1191
busy verify button, 78
button assignments, phone displays, 1499
button view, 63
BX.25 protocols, 1398
C
Cabinet
screen, see DEFINITY ECS Installation and
Test
call appearance button
, 64
Call by Call (CBC) Service Selection
call detail recording
, 1301
description, 1295
incoming call handling treatment, 1300
information elements (IE), 1299
ISDN–PRI messages and information
elements, 1299
usage allocation plans (UAP), 1299
Call Center Optional Features screen, see Sys-
tem Parameters Customer-Options screen
Call Center System Parameters screen, see Fea-
ture-Related System Parameters screen
Call Charge Information
administering AOC
, 446
administering PPM, 447
advice of charge (AOC) description, 1195
Call Detail Recording (CDR) reports, 1196
charge displays, 1196
collecting information about calls, 439
description, 1195
Periodic Pulse Metering (PPM), 446, 1195
viewing, 449, 1196
call classification answer detection, 1141
Call Coverage
adding to a coverage path, 123
administering system-wide
characteristics
, 118
advanced, 121
assigning coverage paths, 120
basic, 117
call classification, 1202
call forwarding, 127
conditions that override, 1207
Consult, 1208
coverage answer groups, 126, 1208
Coverage Callback, 1208
Coverage Incoming Call Identification
(ICI)
, 1209
coverage paths, 1202
coverage subsequent redirection
intervals
, 1201
covering user options, 1208
defining coverage for calls redirected to
external
, 122
defining time-of-day coverage, 124
description, 1201
directed call pickup, 1207
Extended User Administration of Redirected
Calls
, 1213
features that override, 1205
for a hunt group, 1370