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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Glossary and abbreviations
1614
adjunct-controlled split
An ACD split that is administered to be under adjunct control. Agents logged into such splits must do all tele-
phony work, ACD login/ logout, and changes of work mode through the adjunct (except for auto-available
adjunct-controlled splits, whose agents may not log in/out or change work mode).
adjunct-monitored call
An adjunct-controlled call, active-notification call, or call that provides event reporting over a domain-control
association.
Adjunct-Switch Application Interface (ASAI)
A recommendation for interfacing adjuncts and communications systems, based on the CCITT Q.932 specifi-
cation for layer 3.
ADM
Asynchronous data module
administer
To access and change parameters associated with the services or features of a system.
Administered Connection (AC)
A feature that allows the switch to automatically establish and maintain end-to-end connections between
access endpoints (trunks) and/or data endpoints (data modules).
administration group
See capability group
.
administration terminal
A terminal that is used to administer and maintain a system. See also terminal
.
Administration Without Hardware (AWOH)
A feature that allows administration of ports without associated terminals or other hardware.
ADU
See asynchronous data unit (ADU).
AE
See access endpoint.
after-call work (ACW) mode
A mode in which agents are unavailable to receive ACD calls. Agents enter the ACW mode to perform
ACD-related activities such as filling out a form after an ACD call.
AG
ASAI Gateway
agent
A person who receives calls directed to a split. A member of an ACD hunt group or ACD split. Also called an
ACD agent.
agent report
A report that provides historical traffic information for internally measured agents.
AIM
Asynchronous interface module
AIOD
Automatic Identification of Outward Dialing
ALBO
Automatic Line Build Out